Attract

Applying the inbound methodology to customer service involves attracting potential new customers to your business based on resources and positive feedback from existing customers

Engage

If the self-service resources we create aren't enough, we need to engage with customers reaching out to you by quickly triaging and responding to incoming calls, solving their issues as quickly as possible, and providing different channels through which they can reach out for help, such as phone, email, social media, and live chat.

Delight

By delighting a customers and retaining them for business, We can activate them as loyal advocates who will leave positive reviews, refer friends and colleagues, and provide helpful feedback. To identify these happy customers, we regularly deploy customer feedback surveys to gauge their satisfaction. 

Building a Customer-Focused Team
When executed well, customer success is truly a team sport, and that stands whether you're a team of one or a team of 100. If you have a culture of customer centricity, you'll be able to grow faster than other businesses that don't put the customer first.